At FunnelAgentX, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our premium client portal application.
1. Information We Collect
We collect information that you provide directly to us when registering for an account, configuring your portal, or communicating with us. This includes:
- Account Information: Your name, business name, email address, password, and payment credentials.
- Client and Project Data: Information, files, messages, and task details that you or your clients upload to the portal.
- Communication Data: Records of your emails and correspondence with our support team.
2. Automatic Information Collection
When you access our platform, we automatically collect certain technical details to ensure operational stability and safety. This information includes:
- Device metadata and browser specifications.
- IP addresses and location indicators based on network providers.
- Log files detailing the dates, times, and pages visited within our application.
3. How We Use Your Information
We use the information we collect to operate, maintain, and improve our services. Specifically, your data is used to:
- Set up and manage your agency and client portal accounts.
- Process payments and manage billing subscriptions.
- Send system notifications, service updates, and administrative announcements.
- Troubleshoot technical issues and respond to customer service requests.
- Analyze usage patterns to improve user experience and platform security.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or servicing you. These providers include payment processors, hosting partners, and database providers.
We may also disclose information if required to do so by law or in response to valid requests by public authorities, such as a court or a government agency.
5. Security of Your Data
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We utilize industry standard encryption techniques (such as Transport Layer Security or Secure Sockets Layer protocols) to secure data during transit and storage.
Please note that no method of transmission over the internet or method of electronic storage is absolutely secure, and we cannot guarantee absolute security.
6. Your Data Rights
Depending on your location, you may have specific rights regarding your personal data. These rights include:
- The right to access and receive a copy of the personal data we hold about you.
- The right to request the correction of inaccurate or incomplete personal data.
- The right to request the deletion of your personal data from our active systems.
- The right to restrict or object to the processing of your data.
To exercise any of these rights, please contact us using the details below.
7. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@funnelagentx.com.